From the Star:
TM Net Sdn Bhd broadband customers are in for a bonus.
Come Nov 1, the Internet service provider will upgrade all Streamyx broadband users on its 512Kbps (kilobits per second) package to faster 1Mbps (megabit per second) connections, at no extra cost.
Streamyx 384Kbps users are also being upgraded to 512Kbps connections.
Upgrading works are currently in progress in high traffic areas, with the rollout to all areas scheduled for completion by the end of the month, said TM Net chief executive officer Datuk Baharum Salleh.
“We’re committed to enhancing the affordability of our services so that more Malaysians would be able to enjoy high speed Internet access,” he said.
Wow. Great, right?
Only if you’re assuming TM Net operates in the same reality as the rest of us. In TM Net’s plane of reality, “upgrading” and “enhancing” services involves screwing up said services.
Thus far, Streamyx users (including yours truly) have experienced stalled downloads, inaccessible web sites and dropped connections. (Incidentally, if you’re having trouble accessing web sites with Streamyx, you might want to try a proxy.)
To be fair, I think the company will eventually pull its act together and users will reap the rewards of the upgrade but in the meantime, it’s teeth-gritting time.
